Why is there no phone number I can call?

While we certainly understand that some customers are more comfortable shopping at a website that offers a phone number, we feel that our method of customer service is superior to the average customer service phone line, and benefits all of our customers.

Why? We’ll tell you.

1. Accuracy

Customer service phone calls are usually answered by poorly informed employees that look up the answer to your question in a guide book. Some companies will forward your call to an employee in a foreign country that has no direct connection to the company you are calling. They may or may not be answering your question accurately, and to your satisfaction.

Jewels For Me answers your questions via e-mail or our question submission form. Your question is forwarded to the JewelsForMe representative that is most knowledgeable in the topic of your question. If our representatives don’t know the answer to your question, they will always ask the appropriate supervisor or manager  to give you a complete and accurate response.

2. No waiting on hold

Most customer service lines will have you waiting on hold, pressing button after button, in an attempt to reach someone that can help you. Besides being frustrating, this is a waste of your time and energy. With JewelsForMe, you simply submit your question and continue with your day. An answer will be e-mailed to you quickly, usually within two hours or less (during business hours), which you can read at your convenience.

3. Information Trail

The average customer service call is not recorded and the information given to you can be lost or forgotten. If you need to call more than once, you will almost always speak to different representatives, who can give you conflicting information. With JewelsforMe, every question or comment you send us, as well as our response, is stored permanently in our system. You can access the information at any time, just in case you forget, or need to resolve a conflict. Your questions will always be sent to the same representative that received your first question, so that you can receive consistent and accurate responses.

4. Lower prices

Having dedicated customer service telephone employees is quite expensive. Companies have to pass on the cost to you, in the form of higher prices. What’s worse, the vast majority of customers never need to call customer service, but they end up paying higher prices because of the small percentage of customers that do use the line.

Still not convinced? Please read through our About Us page to understand who we are and how we run our business. We have built a solid reputation as an honest jeweler, and have a very high rating of customer satisfaction. Also, have a look at our customer feedback page. All the comments there are completely real, from satisfied customers throughout the years.

If you would feel more comfortable, feel free to purchase our products on Amazon.com. We offer all of our items there as well. Be sure to check our customer feedback on Amazon, where we have one of the highest satisfaction ratings of any Amazon jeweler.